Above & Beyond
My experience with this dealership has been so fantastic, it almost doesn't seem real. The bulk of my experience was working with Michael, though, Eugene was also great to deal with. They managed to turn a very unpleasant situation into one of those rare reminders that there are still genuinely good people with integrity out there who are willing to do the right thing (at huge personal inconvenience & expense) simply because it's the right thing. I originally found Eugens Auto on Cargurus when I was searching for a used midsized luxury SUV. Even though they're located close to 90 minutes from my home, their reviews were great & that meant a lot to me in choosing where to buy the vehicle. Michael & Eugene were friendly & helpful to work with - I loved the car - it drove beautifully, had all kinds of bells & whistles & it was exactly what I was looking for. I was delighted driving it home....but, then, it started acting up about 2 weeks after I bought it. At first it was just "German car stuff" - the check engine light came on - it would beep now & then complaining it couldn't feel it's wheels, just nuisances - but, it escalated to some more sinister things that were starting to make me nervous. I reported the issues to Michael & he told me to bring it back for their mechanics to look at it right away. I did & a few days later, I drove off the lot again with the car feeling great...until it did the same thing a few weeks after that...back to the dealership...all better...more problems a few weeks later - until, finally, I was left on the side of the road with nothing but the windshield wipers functioning...& those wouldn't turn off. So, it made the trip back to Eugen's on a flatbed one more time. I was upset, obviously, but also worried about how this was going to be handled. I'd had the car well past 30 days &, I was concerned about what would happen next. I won't bore you with the specifics - but, over the course of the next few weeks, these guys did EVERYTHING they could to fix the car, including finally taking it's to the german car dealership of origination where it underwent massive diagnostics, engine repairs & even had an entirely new computer installed - all at their expense...&, it was A LOT of expense. From the start, they were totally transparent about the work being done - both at their place & at the luxury dealership. They showed me everything (& encouraged me to call to talk to the mechanics who were working on it directly if I had any questions). I'm confident that there was no way of knowing what a disaster the car was prior to my purchase -from my extremely limited understanding, most of it's problems wound up being obscure & deep in the engine - even the specialty mechanics at the luxury dealership with their diagnostic computers weren't able to find the exact problem or get it resolved. Even though the original car was a loss, there's a happy ending. As soon as it became clear that the original car was beyond repair, Michael made it easy for me to switch to an even nicer car they'd just gotten on the lot (which is probably my favorite car ever & has been running perfectly for the several months I've had it). He even talked to my finance company & got me a better interest rate on the new loan. I am extremely impressed with how well this all turned out - certainly the polar opposite of stereotypical "used car salesmen" conduct - I really can't say enough good things. I'm so glad that I listened to the other positive reviews & did business with them in the first place (I don't even want to think about what a nightmare this could have been with less scrupulous people). I encourage you to listen to this one & do the same.
best place ever!!
just bought our 4th car from Eugen's!!! we couldn't be more happy with the suv!!! we have never had any issues with the vehicles we have bought here. we absolutely LOVE the whole team at Eugen's and we know we are part of the Eugen's family!!! thanks guys for another great experience!
Best Vehicle Buying Experience
I would suggest coming here over any other place. I went to several well known dealerships in the area spent hours at their place to be told you can't get the vehicle you want. I called Eugen's Mike was the best he put me in the vehicle I asked for and at a great price. Thank you Eugen's I will definitely buy from you again.
Happy Second time buyer
I bought my first car from Eugen's in 2016 with about as much hesitation as any person going to a used car dealer. I was very unsettled initially hoping and praying that I was able to get the best car, and value for my money. Turns out, the experience was very smooth and hassle free. Mike explained everything to me, made sure I was satisfied with the numbers and the car, and assured me if anything went wrong they were there to help. Nothing went wrong, and the car ran great with no problems. I recent purchased another car from Eugen's and once again I am very satisfied. So nice to have a place that still has a focus on good service and ensures your satisfaction. You feel like more than just a sale, which makes a big difference. The next car I purchase I will definelty come back to Eugen's!
I dont normally write reviews
From the moment I walked in till the time I picked up the car great service. Mike went above and beyond ...making sure everything thing my SUV was not only what I wanted but was running top shape...they fixed all minor issues before letting me leave...that ment a lot to the point I. was ready to buy another car...And he makes you feel like family ...I would even drive up here just to get my vehicle serviced if I needed a mechanic that's how much they made me feel trust and not trying to get over ....if u need a car go here....i
Mike was the best! Gave my son the best advice with purchasing his car. I can not even begin to say how much as a mom, I appreciate everything that Mike did for my son. Aside from being an owner/salesman, Mike went out of his way to talk to my son as if he had known him his whole life. I highly recommend Eugene Auto Sales.
This was my first time buying a car. I've been looking for awhile and they had the Honda pilot I wanted. I made one phone call and Mike said some on in to check it out. I took the car for a test drive and knew I had to get it. Mike made this experience awesome for me. Quick and easy. Will definitely recommend anyone here for sure. Thanks for the help. Oh and yes u took that pilot home right away
I was looking for a Cadillac cts and someone told me to check with Eugen Auto Sales. I am so glad I did.I called and spoke with Mike and to my surprise he had one.After a few days talking with Mike on the phone I went to see the car and it was beautiful. He made the car affordable along with my trade. I went home and got the carfax on this car and couldn't wait until Monday got here so I could purchase my car.I love this car, thanks Mike for making this connection. -Kyle Smith
Great experience not only once but twice if I ever get another car I'll go right back to Eugene's he treat you like your family other than just another person trying to get the car he works with you no matter where your credit score is with your income is he helps you get into the car you want if you don't believe me go figure it out for yourself but I'm telling you is worth it great cars great quality
Being that this was my first time buying a car on my own, learning the buying process, insurance process & everything else that comes with buying a car, I was filled with anxiety! Living in NJ I took the chance to drive to PA & take a look at a SUV I never thought was possible to have. But once I pulled up to Eugens & met Mike all my worries went away! Mike fully & honestly explained everything step by step & most importantly made us feel like family! I am beyond greatful for all his help & guidance through the buying process, he made it soo easy & stress free! I now have an SUV that I love & feel safe driving my family around in all thanks to Mike! Great, reliable, clean vehicles...I highly & 1000% recommend stopping by Eugens for your next vehicle purchase no matter where your from! Thank you again Mike, you are truly appreciated!!
Excellent Excellent Excellent!!!
From the very first moment I spoke with them on the phone I felt extremely comfortable. It was explained to me they don't sell junk and will only put you in a car that I really wanted. I felt like a special client and my deal deal was done to more than my satisfaction. I highly recommend if your looking for a used car you check eugenautospa out first. My experience was exactly what the name says, it was like going to a spa. I definitely will be back when I'm looking for another car. I'm 100% satisfied!!!!
Best cars you can find !!
I recently bought my first car, i was in a hunt for a long time to buy a good car nothing was reliable and any dealership that i would go to either the cars were not good or the prople were akward! Finally i went to EUGENS AUTO and not only i got out of of there with a great car but also i got the best service i could ever ask for !! I bought a Mercedes Benz C300 2010 version with 56,000 miles on it no accidents clean car almost brand new!! The car is fenomenal so are the people there, they do their best to help you and they truly sell the best cars !!! I recommend everyone that is trying to buy a car to visit EUGENS AUTO!!! It's the place to be !!
The best experience ever!
After almost giving up on the car of my dreams and visiting several dealerships and being told that I had to put down a substantial amount of money for a down payment. Mike, was able to get it done!! Professionally, Smoothly, Quickly, No Haggle or Hassle! Very professional family oriented, welcoming enviornment. Once you go here you never go any where else.
Awesome Car Dealership
This place is beyond awesome! If I could rate them 20 stars, I would!! I was in search of an SUV and Michael assisted me in finding exactly what I had been wanting!!! He was patient and helped to get me into a beautiful vehicle!!! Michael and Eugene make an excellent team as Eugene is also awesome. I would recommend Eugene's Auto Sales & Repairs to anyone!!! Thank you so much Mike for getting me the SUV of my dreams!!!
Thanks Eugene's auto sales. Mike was the best and made me believe in people again. I called and said I needed a vehicle and he said come on in and we will see what we can get you into. He was very honest and stood by his word. He let me pick the vehicle I wanted, not what he wanted me to have. I went in late Saturday evening so he was limited on how much he could help me, but I was driving away in my new 2011 Mazda CX-7 Monday. Thanks Mike for all your hard work on getting me in my new vehicle. Happy holiday and God bless.
MIKE IS THE BEST
THIS PLACE IS AWESOME I CALLED WENT IN MIKE WAS VERY HONEST MY CREDIT WAS HORRIBLE & HE STILL GOT ME APPROVED & DID IT WITHIN MINUTES NO BS IT LITERRALLY TOOK HIM 15MIN & I WAS APPROVED I ALSO HAD A RECENT REPO BUT MIKE GOT THE JOB DONE I LOVE MY NEW CAR ITS NICE & CLEAN HE TRIED TO SAVE ME MONEY ANY WAY HE POSSIBLY COULD. MIKE MAKE YOU FEEL SO COMFORTABLE SPENDING YOUR MONEY ITS KRAZY!!!! I DIDNT THINK ANYONE WOULD APPROVE ME I HAD BEEN CAR SHOPPING FOR A WHILE EVERYBODY SAID I NEEDED A CO SIGNER WITH GOOD CREDIT THEY DIDNT CARE ABOUT ANYTHING ELSE MY JOB STABILITY OR ANYTHING....I WAS DONE & HAD MY NEW CAR IN ONE HOUR NO LIE PEOPLE I WOULD RECOMMEND HIM TO EVERYONE IT WAS NO PRESSURE & NO STRESS I HAVE BROGHT SEVERAL CARS BUT IT WAS NEVER THIS EASY!!! MIKE YOU ARE THE BEST @ WHAT YOU DO I THANK YOU SOOO MUCH !!!!
VERY SATISFIED CUSTOMER!!!
I brought a fully loaded 2012 Nissan Maxima and I am very, very, very happy. I absolutely love my car!!! It's clean, low mileage, and looks and run great! My credit is not the best and Eugen's was still able to assist me with an affordable payment. Also my experience with the entire staff was absolutely wonderful! Everybody was nice, patient, thoughtful, and caring. Usually I spend hours at a car dealership and I dread the process but I was not there long at all! I will definitely purchase another vehicle from Eugen's soon!! Thanks a bunch to Eugen's Auto!!!
My husband and I were specifically looking for an Acura TL for himself. We came across Eugens inventory and found one he was interested in. Upon our arrival, it took minutes to be approved and the customer service was spectacular. We inspected the vehicle and they were even kind enough to place the car on the lift to inspect under the car! Out of all the dealers we ever visited, Eugens was the only ones who done that for us! Loved the employees there and will recommend this professional dealership to all of our friends and family. When I am ready for my new car, Eugen will be my first choice! It was worth the drive from NJ to Philly...
Evelyn & Kenneth Rivera
I stumbled upon Eugen's and when I called I was promptly received by Mike. Mike has been the most up front salesmen I have ever had the pleasure of working with. Mike represented himself and the vehicle was full honesty and integrity. I've also never seen a harder worker for the "people" than Mike. I initially liked the vehicle but what sold me on the deal was not only Mike's hard work but the fact that he stood fully behind the car and reinforced my belief that I was purchasing a solid, quality car at a great and more than fair price. I would highly recommend this dealership for any car sales as well as repair and/or inspections and service. Wonderful group of people as a whole. Thank you.
I just purchased a 2012 Infiniti G37x from Eugens. Mike made the buying process easy and actually enjoyable. I had been looking for this model ,year and color for sometime and Mike worked with me and I finally got it. No pressure or salesmanship. Mike and his wife Molly are very nice people and a joy to talk to. These are the type of people that you want to do business with. I feel like they have been friends for years. I will recommend Eugens. If you want a nice car and pleasant experience, go see Mike and Molly. You won't be disappointedl.
Best deal I have had in years
May 2014 I purchased a Ford F150 pick up truck. The body and interior was mint. The truck runs great nd has not given me one day of trouble. The spare tire is new. I returned May 2015 for inspection and the truck only needed was a tune-up. Eugen, thanks for a great deal. Bob
Robert J Veal
Outstanding Service and Vehicle
This was the first stop in looking at purchasing one of the three possible vehicles I had on my list. I was hoping that I wouldn't have to look at anymore cars, as I researched Eugen's Auto Sales and the Carfax on the car. The reviews/research proved very accurate and I am extremely glad I purchased my 2002 Lexus RX300 with only 71,000 verified miles from them! Mike has been in the business for over 30 years and since they also service and repair vehicles, he was extremely knowledgeable about all types of vehicles, including this Lexus. Now, in fairness, the Lexus was the exact same year and model that the owner's wife drove (I met her and saw her car), so they had a lot of experience on that particular model. In order for them to provide their 3 month 3,500 basic warranty, they have a complete checklist of items that they certify and service, if needed. They also changed the oil, filter, etc. The list is very impressive! As I said, since they are a service center as well, I was able to put the car up on the lift and look at all the seals, exhaust system, engine area, etc. for wear and any possible leaks. The vehicle was completely dry and looked good. As it had snowed and crazy cold, then warm weather, an O-2 sensor went bad that caused a check engine light at the start of our test drive. They took the car into the service area, put it on the computer, found the problematic O-2 sensor and installed a new one very quickly that same day while I waited. I got the car at a very fair price and the best thing of all, no games, no extra little nickel and dime charges. No hassle transaction! The next day, I took the vehicle to a local Lexus Dealer to get their recommendation for any additional service items (decided to change the differential fluids, brake fluid, and cabin air-filter). They had to look REALLY hard to find anything that might be a concern in the distant future. The service manager said it was a great car and it was a really good deal! As I plan to keep this for another 100,000+ miles, and I often travel 15 hour drives (950 miles each way), I wanted to make sure there were no surprises, which there were none. I looked at every body panel for the original Lexus stickers, tried all the electrical options, and looked for any non-original paint, all being as advertised and expected. I would recommend them to anyone looking for a quality vehicle and if I am in the area again, will consider them for service as needed.
Thank You SO Much!!!!!!
I just bought a 2013 Impala from Eugene's today and I couldn't be happier! The staff was so nice and helpful throughout the whole process. I know I got the best deal possible here, and couldn't have found a better deal anywhere else. Thank you so much guys! I want to especially thank Mike, the sales rep, I am so very grateful! I would and, will, recommend Eugene's Auto Sales to anyone looking for a great new car and a GREAT Experience! Thank You Again!